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Abbreviation
USPS
Agencies
U.S. Postal Service
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
What Not to Report to the OIG Hotline
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links

Efficiency of Surface Transfer Centers in the Western Pacific Region

2023
23-031-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to evaluate the efficiency and effectiveness of the Surface Transfer Centers in the Western Pacific Region. To accomplish our objective, we reviewed key performance indicators associated with the transfer centers and conducted site visits at the transfer centers in Southern...

Service Performance During the Fiscal Year 2023 Peak Mailing Season

2023
23-025-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to evaluate the Postal Service’s performance during the FY 2023 peak mailing season and the implementation of its peak season preparedness plan. We also conducted fieldwork at the Athens S&DC and the Brooklyn PDC to determine if the new facilities had an impact on peak season...

Capping Report - Efficiency of Selected Processes at Select Retail Units, California 6 District

2023
23-067-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to review cash and stamp inventories, daily reporting activities, clock ring adjustments, and employee separations at the Hillcrest Station, Rancho Santa Fe Post Office, and Chula Vista Post Office. Our audit review scope period was July 1, 2022, through December 31, 2022. We...

Cremated Remains

2023
23-018-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This report responds to a congressional inquiry. Our objective was to assess the effectiveness of procedures for the acceptance, handling, and delivery of Cremated Remains. We interviewed Postal Service Headquarters officials, local management and employees, a third-party company, and outside...

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