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Abbreviation
USPS
Agencies
U.S. Postal Service
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
What Not to Report to the OIG Hotline
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links

Late Trip Payment Process for Highway Contract Routes

2023
22-202-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to evaluate the U.S. Postal Service’s management of the HCR late trip payment process. To accomplish our objective, we selected three samples of late trip payment transactions to review for accuracy of the payments. The first was a statistical sample of 208 of the 52,446 payment...

Postal Service’s Non-Career Employee Turnover Follow-Up

2023
22-180-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to assess the Postal Service’s ongoing actions to reduce non-career employee turnover rates. For this audit, we reviewed non-career employee turnover and retention for fiscal years (FY) 2019 through 2022, nationwide. We conducted site visits to 26 judgmentally selected facilities...

Efficiency of Operations at the Miami Processing and Distribution Center, Miami, FL

2023
23-049-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We...

Mail Delivery, Customer Service, and Property Conditions Review – Princeton Branch, Homestead, FL

2023
23-050-4-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Princeton Branch in Homestead, FL. The Princeton Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33031, 33032, and 33039. These ZIP...

Mail Delivery, Customer Service, and Property Conditions Review – Flagler Station, Miami, FL

2023
23-050-3-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Flagler Station in Miami, FL. The Flagler Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33128, 33129, 33130, 33131, 33132, and...

Mail Delivery, Customer Service, and Property Conditions Review – Doral Branch, Doral, FL

2023
23-050-2-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Doral Branch in Doral, FL. The Doral Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33172, 33192, 33206, and 33222. These ZIP Codes...

Mail Delivery, Customer Service, and Property Conditions Review – Allapattah Station, Miami, FL

2023
23-050-1-R23
Audit
U.S. Postal Service OIG
U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Allapattah Station in Miami, FL. The Allapattah Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33142 and 33242. These ZIP Codes...

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