United States
Late Trip Payment Process for Highway Contract Routes
Our objective was to evaluate the U.S. Postal Service’s management of the HCR late trip payment process. To accomplish our objective, we selected three samples of late trip payment transactions to review for accuracy of the payments. The first was a statistical sample of 208 of the 52,446 payment...
Fiscal Year 2022 Board of Governors' Expenditures
Our objective was to determine whether expenditures by the Board of Governors were properly supported and reasonable and complied with Postal Service and Board policies and procedures. We reviewed all payments made to governors for salaries and meeting fees, totaling $318,133, as well as 83 of 261...
Distribution of Repair and Maintenance Resources
Our objectives were to examine the distribution of resources for maintenance and repairs at retail facilities in lower- and higher-income communities and assess the impact of the retail portion of the DFA plan on these communities. This review was initiated in response to a Congressional request. We...
Postal Service’s Non-Career Employee Turnover Follow-Up
Our objective was to assess the Postal Service’s ongoing actions to reduce non-career employee turnover rates. For this audit, we reviewed non-career employee turnover and retention for fiscal years (FY) 2019 through 2022, nationwide. We conducted site visits to 26 judgmentally selected facilities...
Efficiency of Operations at the Miami Processing and Distribution Center, Miami, FL
This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We...
Mail Delivery, Customer Service, and Property Conditions Review – Princeton Branch, Homestead, FL
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Princeton Branch in Homestead, FL. The Princeton Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33031, 33032, and 33039. These ZIP...
Mail Delivery, Customer Service, and Property Conditions Review – Flagler Station, Miami, FL
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Flagler Station in Miami, FL. The Flagler Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33128, 33129, 33130, 33131, 33132, and...
Mail Delivery, Customer Service, and Property Conditions Review – Doral Branch, Doral, FL
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Doral Branch in Doral, FL. The Doral Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33172, 33192, 33206, and 33222. These ZIP Codes...
Mail Delivery, Customer Service, and Property Conditions Review – Allapattah Station, Miami, FL
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Allapattah Station in Miami, FL. The Allapattah Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33142 and 33242. These ZIP Codes...