Federal Reports

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.This interim report presents the results of our selfinitiated audit of delivery operations and property conditions at the Brighton Main Post Office in Brighton, CO (Project Number 24-137-1). The Brighton Main Post Office is in the Colorado-Wyoming (CO-WY) District of the WestPac Area and services ZIP Codes 80601, 80602 and 80603 (see Figure 1). These ZIP Codes serve 100,196 people in a predominantly urban area. Specifically, 90,021 (90 percent) live in urban communities and 10,175 (10 percent) live in rural communities.

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 330 processing facilities and 31,100 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General (OIG) reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.This report presents the results of our self-initiated audit of the efficiency of operations at the Denver Processing and Distribution Center (P&DC) in Denver, CO. We judgmentally selected the Denver, CO, P&DC based on a review of first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips. The Denver P&DC is in the Western Division and processes letters, flats, and parcels. The Denver P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

This report presents the results of our audit of the U.S. Small Business Administration’s (SBA) oversight of the Community Navigator Pilot Program (Navigator program). The American Rescue Plan Act of 2021 established the Navigator program and authorized $100 million to provide technical assistance and pandemic recovery services to underserved small businesses and entrepreneurs. SBA awarded 51 grants, ranging from $1 million to $5 million, totaling $99.9 million. The Navigator program had a 2-year period of performance, from December 1, 2021, through November 30, 2023 though most were approved to continue providing services through May 31, 2024. Opportunities existed for SBA to improve measuring and monitoring. Although program officials established performance measures and program goals, there was no established target for the number of underserved clients to reach through the program. In addition, the absence of pertinent information on the client intake form coupled with data quality issues limited the reliability of performance results. We made five recommendations, should the Navigator program continue, for SBA to improve measuring program performance, improve the quality of performance data collection efforts, and track partner organizations participating in the program.

The independent public accounting firm of RMA Associates, LLC, under contract with the Office of Inspector General, audited EAC’s information security program for fiscal year 2024 in support of the Federal Information Security Modernization Act of 2014 (FISMA). The objective was to determine whether EAC implemented an effective information security program.