Open Recommendations

The Commissioner, TE/GE Division, should assess evolving technologies and customer preferences for survey delivery.

The Chief Taxpayer Experience Officer should collaborate with division management to develop and track customer satisfaction survey goals to reflect the priorities outlined in the Balanced Performance Measurement System.

The Chief Taxpayer Experience Officer should coordinate with division management to establish an enterprise-wide approach to provide an easy, direct way for taxpayers to alert management about unprofessional IRS employee behavior.

The IRS Human Capital Officer should require the ongoing periodic review of contractor employees’ status in HRConnect to identify instances where contractor employees (designated as active) are not assigned to an ongoing contract and therefore, should have been separated from the IRS. This should also include notifying the assigned COR and providing a deadline to update the contractor employees’ status information, if inaccurate, or separate the contractor employee. Separation of the contractor employee should include deleting system access as well as retrieving ID media and Government-furnished equipment, as applicable.

The IRS Human Capital Officer should require the ongoing periodic quality review of contractor employee separation actions performed by the CORs to ensure that they 1) timely prepare and submit Form 14604, 2) complete all steps specified on the Form, and 3) document all required separation steps in the SCC record.

Develop procedures to securely store all defective U.S. passportbooks until they are destroyed.

Obtain Federal Information Security Modernization Act compliance for the passport production database system or work with the Department of State to reassess if the Memorandum of Understanding, section V.C., provisions should be amended.

Ensure designated employees take the Department of State Passport Data Security Awareness course or obtain approval to substitute said training with an equivalent course.

Reiterate arrow key security policies and responsibilities to managers and supervisors in Chicago, IL.

Confirm all arrow keys are accurately recorded in the Retail and Delivery Analytics and Reports system and, when necessary, reported to the Postal Inspection Service.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Reiterate registry cage security policies and responsibilities to managers and supervisors at the Mount Greenwood Station.

Establish procedures to complete annual safety inspections, remediate deficiencies, and document the results for the blue collection boxes.

Identify and implement additional strategies to fill and retain carrier positions in the Kansas-Missouri District.

FHFA should update examination manuals to include specific procedures to assess the Enterprises’ oversight of seller/servicers’ flood insurance compliance.

FHFA should ensure examiners perform and document examination activities to assess whether Freddie Mac implemented procedures reasonably designed to ensure that mortgage loans they purchase are covered by adequate flood insurance if the property is located in a Special Flood Hazard Area.

FHFA should reinforce to examination staff through reminders, training, or other communication, their responsibilities under Examination Practices Bulletin 2014-01 to document the sampling methodology, Examiner-in-Charge approval, and testing or analysis results to support examination conclusions.

We recommend the Commandant of the U.S. Coast Guard develop and implement appropriate planning documents to ensure Infrastructure Investment and Jobs Act funds are obligated before they expire.

We recommend the Commandant of the U.S. Coast Guard develop and implement a process to ensure projects on the unfunded priorities list meet the requirements of the Unfunded Priorities List Business Rules and Civil Engineering Manual.

We recommend the Commandant of the U.S. Coast Guard develop and implement a strategic staffing plan to identify and obtain the staffing resources needed to assist in the timely execution of the IIJA projects.

We recommend the Commandant of the U.S. Coast Guard develop and implement official guidance for formulating quarterly acquisition briefings reported to Congress.

Make capability determinations and/or document capability determinations for the 58[1] beneficiaries in our sample.

Improve controls, such as enhancing eRPS and business processes, to ensure employees complete and document capability determinations that comply with SSA’s policies.

Issue a reminder to ensure employees follow SSA’s policy when they authorize direct payments to incapable beneficiaries while they continue developing for payees, follow up to assess how beneficiaries are managing their benefits, and document the results of the followups.

The Chief Information Officer, in conjunction with the Chief Operating Officer, should implement more prohibitive controls for allowing users to ******************* ****************